Jilie Privacy Policy — Our Commitment to Protecting Your Personal Data

Jilie.ws ("jilie", "we", "us") in this Privacy Policy explains what personal information we collect and how we handle it when you visit our website, open an account, or use any of our services.

By using any of jilie's services, you are agreeing to this Privacy Policyby agreeing to the data collection and usage practices described herein. If you do not agree, please refrain from using our services.

This policy governs our Terms & Conditions works in conjunction with this document, and reading both together is recommended. jilie may update this policy as needed, and members will be notified of any changes in a timely manner.

Jilie collects information in two ways — what you provide directly, and what is gathered automatically through your use of the platform.

We never collect your bank passwords, card PINs, or any similar sensitive financial credentials. All transactions processed through the payment gateway are handled directly by the respective payment provider's secure systems.

Jilie uses your personal information only for legitimate purposes. Below is a clear breakdown of what data we collect and why:

• Account Management: For registration, login, KYC verification, and account security.
• Transaction Processing: For processing deposits, withdrawals, and bonuses.
• Customer Support: For issue resolution, complaint handling, and support chat.
• Security Assurance: For fraud detection, monitoring of suspicious activity, and account security.
• Legal Compliance: To comply with applicable laws and the directives of regulatory authorities.
• Service Improvement: To analyze and improve platform performance and the overall user experience.
• Relevant Communications: To send you important updates, account notifications, and promotional offers (you may opt out at any time).
• Responsible Gaming: To analyze gaming patterns, identify potential issues, and take protective measures.

Jilie's website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your experience on the site.

We use the following types of cookies:

• Essential Cookies: Required to keep your login session active, manage security tokens, and maintain core platform functionality. These cannot be disabled.
• Functional Cookies: To remember your language preference, timezone, and interface settings.
• Analytics Cookies: Anonymous statistics are collected to understand which parts of the website are used most.
• Security Cookies: To detect fraud and prevent the use of multiple accounts.

You can manage or delete non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the website.

Jilie may share your personal information with third parties in limited and lawful circumstances. These circumstances are outlined below:

• Payment Providers: Only the financial information necessary to process transactions is shared with mobile banking partners such as bKash, Nagad, and others.
• Identity Verification Services: With a regulator-approved identity verification provider for KYC (Know Your Customer) checks.
• Law Enforcement: Relevant information may be disclosed upon receipt of a valid court order or official government directive.
• Security Services: With specialist service providers for cyber fraud prevention and Anti-Money Laundering (AML) compliance.
• Business Transfer: In the event of a full or partial acquisition of jilie's business, relevant data may be transferred to the parties involved.

All third parties are contractually required to comply with jilie's privacy standards. Your data is never sold or shared with marketing companies or data brokers.

Jilie Your Privacy industry-standard technologies and practices for protection. Our security measures are outlined below:

• 256-bit SSL/TLS Encryption: All data transfers are completed through encrypted channels.
• Database Encryption: Stored sensitive data is kept in encrypted form.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular Security Audits: Periodic penetration testing conducted by third parties.
• Access Control: Staff are granted access only to the specific data required for their role.

How long jilie retains your data depends on the type of information and applicable legal requirements:

• While your account is active: All personal information and transaction records are retained on file.
• After Account Closure: Financial records are retained for a minimum of 5 years in accordance with legal obligations.
• Log Files: Security logs are typically retained for up to 12 months.
• Marketing Information: Processing will be stopped within 30 days of an opt-out request.

Once the need for retention has ended, data is securely deleted or anonymized so that you can no longer be identified.

As a jilie member, you have the following rights over your own data:

To exercise these rights support@jilie.wsSend an email to . Your request will typically be processed within 30 business days. Additional information may be requested for identity verification.

Jilie strictly does not provide services to anyone under the age of 18. We actively work to prevent minors from accessing the platform.

• Age is verified at registration, and date of birth is confirmed during the KYC process.
• If we discover that a minor has created an account, that account will be closed immediately and all transactions will be voided.
• We do not knowingly collect or store any data from individuals under the age of 18.

If you believe a minor is using our platform, please contact us immediately at support@jilie.wsat . For more details, please refer to our Responsible Gaming View page.

This Privacy Policy Contact us for any questions, requests, or complaints regarding

• Email: support@jilie.ws
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Typically within 24 to 48 hours

We will acknowledge receipt of your complaint within 72 hours. Complex matters may take up to 30 business days to resolve. We are always committed to your Privacy and satisfaction are our top priority.